HOW TO SHOP

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Distance Buying - We service Australia wide and internationally

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It is always best if you can visit the shop to try on several outfits, clients often finally decide to buy a different outfit from the one they had originally decided on the website.

If a visit is not possible then find an outfit on the website and telephone or email us to see if we have it in stock in your size and colour choice.

You can tell us your approximate size but we will also ask you to tell us your measurements, so that we can check these against the actual outfit.

As our body size is often not just one size, It may be necessary to go up a size, and have some alterations done.

YOUR PERFECT OUTFIT GUARANTEE

For ladies purchasing on line.

We know you're going to love your outfit. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 7 days of receiving them.

  • We'll refund you 100 percent of the price you paid for your outfit.
  • You will be responsible for the postage

For in store sales-

We are happy to Exchange or provide Store Credit within 7 days of Purchase.

We do not refund  in store sales.

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Measurements

Bust: Place tape under arm and measure around the fullest part of your bust and across shoulder blades

Waist: Measure around your natural waistline.

Hips: Measure around the widest part with feet together, approximately 20cm below waistline.

Height is also an important measurement, and let us know if you have any problem areas. E.g. large upper arms or thighs.

If you are concerned that the outfit will be long enough, you can measure from you centre shoulder to under the knee, if that is the length you require.

If you need help with how to measure up watch this video

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Payment and Postage

You will be asked to pay over the telephone by credit or debit card, or do a direct debit to our account.  ( we do not keep any records of credit cards, the payment is put straight into the eftpos machine)

$25  POSTAGE for interstate and country Victoria . ( if you require several items on appro for purchasing of one we will quote a postage price.) You will be required to pay for all outfits on appro, refunds will be made on all returns.

We will quote international postage on inquiry.

If you return the outfit to us we require the outfit to be posted back via Express Postage.

Postage is  express- which requires a signature for pick up.

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Keeping the Outfit

Please notify us within 7 days by telephone 0390779284 email info@everelegant.com.au.

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Returning the Outfit

If you do not wish to keep the outfit, you must notify us within 7 days  of its arrival with you either by phone call or email. We will not accept returns after 7 days of its arrival or with no notification.

Outfits returned without notification, or sent back after the time limit will be returned without refund.

After we have received the outfit back and after it has been inspected a refund of the cost of the outfit will be made to you .

If we do not hear from you within this time limit we will assume that you are keeping the outfit and a refund will not be made.

Outfits returned to us MUST arrive back within 7 days of their arrival with you.

Reimbursement of price of outfit will be made within 21 days.

Please note special orders from the manufacturer may not be refundable, please enquire

before ordering.

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Condition of Outfit

Outfits must be in the same perfect condition as when they were sent out.

If there is any damage when the outfit leaves us, we will have made an agreement with you and written on the label of the outfit EG some Specials.

We inspect all outfits before we send them out to make sure they are in perfect condition.

Any damage sustained whilst in the client’s possession will mean a refund cannot be made.

Many outfits are fragile, use great care and keep covered when not being tried on.

-Wear protection over your head when fitting to avoid lipstick and makeup stains.

-Perfume and cigarette smoke are not acceptable.

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Return of the Goods

This is the sole responsibility of the buyer and a refund will not be made if the outfit is damaged.

  • All swing tickets and labels must be in place.
  • We use  Express Post  and we require you to do the same.
  • Keep tracking labels in case the parcel does not arrive.
  • When a parcel arrives with you check the packaging for damage and if present inspect the contents before signing for it.
  • If there is damage to the packaging ask the postman to Sign it ‘Damaged Delivery’.

Please Note: Special orders  are normally non returnable. Please discuss this with Helena to see if the outfit you require falls into this category

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 Please choose carefully .

We want you to find our service easy and efficient, all the above seldom causes a problem and is only in place to protect you and ourselves from any misunderstanding.

I look forward to being able to help you find just what it is you are looking for.

My Kind Regards,

Helena Buxton

When you have found an outfit you are interested in you can deal with the  matter over the telephone by speaking to Helena  or Maree on 03 9077 9284,  or fill in the form on the Contact page.